Miles and Smiles Holidays - Privacy Policy

Miles and Smiles Holidays - Cancellation Policy At Miles and Smiles Holidays, we understand that plans can change. Our cancellation policy is designed to provide you with clear guidelines on refunds and fees in the event you need to cancel your booking. Please review the following terms carefully:

Cancellation Requests

1. Submission Method :- All cancellation requests must be submitted in writing. Accepted forms include email or call.
2. Required Information :- Please include your booking reference number, full name, and details of the booking when submitting a cancellation request.

Refund Eligibility and Rates

Refunds are calculated based on the time remaining before the scheduled departure date. The following tiers apply:

1. More than 60 Days Before Departure
   • Refund Amount :- 80% to 100% of the total booking cost.
   • Notes :- Certain deposits or fees may be non-refundable. The exact refund percentage will depend on the specific terms of your booking.
2. 30 to 59 Days Before Departure
   • Refund Amount :- 50% to 75% of the total booking cost.
   • Notes :- The refundable percentage varies based on the type of service and bookingconditions.
3. 15 to 29 Days Before Departure
   • Refund Amount :- 25% to 50% of the total booking cost.
   • Notes :- Higher cancellation fees may apply as the departure date approaches.
4. 14 Days or Less Before Departure
   • Refund Amount :- No refund.
   • Notes :- Cancellations made within two weeks of departure are non-refundable.

Non-Refundable Deposits and Fees

1. Certain deposits or fees associated with your booking may be non-refundable. These will be clearly indicated at the time of booking.
2. Non-refundable amounts are excluded from the total refund calculation.

Refund Processing

1. Timeline :- Refunds will be processed within 30 days of receiving your written cancellation request.
2. Method :- Refunds will be issued using the same payment method originally used for the booking, unless otherwise agreed upon.

Additional Charges

1. Change Fees :- If you choose to amend your booking instead of cancelling, additional charges may apply based on the nature of the changes.
2. Third-Party Services :- Any fees or penalties imposed by third-party service providers (e.g., airlines, hotels) due to cancellation are the responsibility of the traveller and are not covered by Miles and Smiles Holidays.

Special Circumstances

1. In exceptional cases, such as medical emergencies or unforeseen events, please contact our customer service team. While our standard policy applies, we may consider special accommodations on a case-by-case basis.

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