Miles and Smiles Holidays - Privacy Policy

At Miles and Smiles Holidays, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you engage with our services. By using our website and services, you agree to the terms of this policy.

Information We Collect

1. Personal Information :- We collect personal information that you voluntarily provide when booking a tour, signing up for our newsletter, or contacting us. This may include your name, address, email, phone number, passport details, and payment information.
2. Non-Personal Information :- We may collect non-personal information, such as your IP address, browser type, and browsing patterns, to improve our website and services.
3. Cookies :- Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize you and remember your preferences. You can disable cookies through your browser settings, but this may affect your experience on our site.

How We Use Your Information

1. Service Delivery :- We use your personal information to process your bookings, provide customer support, and deliver the services you request.
2. Communication :- We may use your contact information to send you booking confirmations, updates, and promotional offers related to our services. You can opt out of marketing communications at any time.
3. Personalization :- We use cookies and similar technologies to personalize your experience on our website and to show you relevant content.
4. Legal Compliance :- We may use your information to comply with legal obligations, such as tax and accounting requirements, or to respond to lawful requests from public authorities.

Sharing Your Information

1. Service Providers :- We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as airlines, hotels, and payment processors. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
2. Legal Requirements :- We may disclose your personal information if required to do so by law or in response to a valid request from a government or law enforcement agency.
3. Business Transfers :- In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new ownership as part of the business transaction.

Data Security

1. Protection Measures:- We implement industry-standard security measures, including encryption and secure servers, to protect your personal information from unauthorized access, loss, or misuse.
2. Access Control :- Only authorized personnel have access to your personal information, and they are required to maintain the confidentiality of your data.
3. Retention :- We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

1. Access and Correction :- You have the right to access and correct any personal information we hold about you. You can request a copy of your data or update your information by contacting us directly.
2. Data Deletion :- You have the right to request the deletion of your personal information, subject to legal and contractual obligations.
3. Opt-Out :- You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.
4. Cookie Preferences :- You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

International Data Transfers

1. Cross-Border Data :- If you are accessing our services from outside of India, please be aware that your information may be transferred to, stored, and processed in India where our servers are located. We take appropriate measures to protect your data in accordance with this Privacy Policy.

Changes to This Policy

1. Updates :- We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.

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